Terms & Conditions

Welcome to JannatWala ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you and JannatWala regarding your use of our website jannatwala.com ("Website") and the services, features, content, applications, or products we offer (collectively, "Services").

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.

For the purposes of these Terms and Conditions:

"Company"

Refers to JannatWala, registered at [Your Address], India.

"Website"

Refers to jannatwala.com and any related subdomains, mobile applications, or digital platforms operated by us.

"User," "You," or "Your"

Refers to any individual or entity who accesses or uses our Website, whether registered or not.

"Account"

Refers to the registered user account created to access certain features of our Website.

"Products"

Refers to all goods, items, merchandise, and services available for purchase on our Website.

"Order"

Refers to a request by you to purchase Products from us.

"Confidential Information"

Refers to any information disclosed by either party that is marked as confidential or would reasonably be considered confidential.

To access certain features of our Website, you may be required to register for an account. When you create an account with us, you must provide accurate, complete, and current information at all times.

You are solely responsible for all activities that occur under your account, whether or not you have authorized such activities. We will not be liable for any loss or damage arising from your failure to comply with these security obligations.

Order Placement: By placing an order through our Website, you warrant that you are legally capable of entering into binding contracts and that all information you provide is true, accurate, and complete.

Pricing: All prices listed on the Website are in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without notice, but changes will not affect orders that have already been accepted.

Product Descriptions: We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Website. However, we do not guarantee that your computer monitor's display of any color will be accurate.

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, RuPay)
• Net Banking (all major banks)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Digital Wallets
• Cash on Delivery (COD) - Available for select locations and order values

Taxes: All applicable taxes, including GST, will be added to your order total at checkout and displayed before you confirm your purchase.

We ship products to most locations across India. Delivery times are estimates only and commence from the date of shipping, not the date of order.

Delivery Timeline:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days

Risk of Loss: All items purchased from our Website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

Delivery Confirmation: You are required to provide accurate shipping information. We are not liable for any loss resulting from incorrect shipping details provided by you.

Our Return and Refund Policy governs all returns and refunds. By placing an order, you agree to the terms of our Return Policy, which is incorporated by reference into these Terms.

Order Cancellation: You may cancel your order within 24 hours of placement or before it is dispatched, whichever comes first. Once an order is dispatched, it cannot be cancelled but may be returned under our return policy.

Unless otherwise stated, JannatWala and/or its licensors own all intellectual property rights in and to the Website and its content. These rights include, but are not limited to, copyrights, trademarks, trade names, patents, trade secrets, and other proprietary rights.

Trademarks: The JannatWala name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of JannatWala or its affiliates. You may not use such marks without our prior written permission.

Content Ownership: All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of JannatWala or its content suppliers and is protected by Indian and international copyright laws.

User Content: By posting, uploading, or submitting any content (reviews, comments, photos) to our Website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.

Prohibited Activities: You agree NOT to:

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation
• Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website
• Use the Website to transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• Post false, inaccurate, misleading, defamatory, or libelous content (including product reviews)

Disclaimer of Warranties: The Website and all information, content, materials, products, and services included on or otherwise made available to you through the Website are provided by JannatWala on an "as is" and "as available" basis, unless otherwise specified in writing.

Limitation of Liability: To the fullest extent permitted by law, JannatWala shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Website
• Any conduct or content of any third party on the Website
• Any content obtained from the Website
• Unauthorized access, use, or alteration of your transmissions or content

Governing Law: These Terms and any disputes arising out of or relating to these Terms or the Website shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Jurisdiction: Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of [Your City], India.

Dispute Resolution: Before filing any claim against JannatWala, you agree to try to resolve the dispute informally by contacting us at [email protected]. We'll try to resolve the dispute informally by contacting you via email.

Waiver of Class Action: You agree that any proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class, consolidated, or representative action.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

Material Changes: What constitutes a material change will be determined at our sole discretion. However, material changes typically include:

• Changes to payment terms or pricing structures
• Changes to our liability or your indemnification obligations
• Changes to dispute resolution procedures
• Significant changes to our privacy practices

By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Website.

Severability: If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.

No Waiver: No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the sole and entire agreement between you and JannatWala regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

If you have any questions, concerns, or suggestions regarding these Terms and Conditions, please contact us: